Thank you for contacting Wasden Law Offices for assistance with your case. We value your confidence in us and we will do all we can to earn your continued trust in our abilities to help you. The following information will help you understand our office procedures and the way your case will be handled.
WHO WILL KEEP ME INFORMED ABOUT MY CASE?
We will keep you informed whenever something significant is happening that directly involves you. We appreciate the importance of communication between lawyer and client, and believe you have the right to know what is happening in your case.
Legal matters have a way of stretching out over long periods of time. This often involves waiting for others to respond to us or if your case is in litigation, there are certain time frames imposed by the judicial system. At times, it may seem things are taking forever and that nothing is being done. Please be patient and remember that almost all of the work on a case is done behind the scenes and sometimes without your direct involvement. Even though we may not be talking with you on a weekly basis, be assured that we continue to work on your case. Also, we will send you copies of correspondence which we feel you should be aware. You are always free to call us for an update.
WHY CHOOSE A LAW FIRM THAT CONCENTRATES ON JUST A FEW AREAS OF THE LAW?
Just as some doctors restrict their practices to certain areas such as delivering babies, broken bones or surgery, some lawyers practice in only certain areas of the law. We devote our efforts to keeping up-to-date in our areas of the law. We concentrate our practice on cases like yours. In this way, we are better informed and prepared to handle your case properly.
WHAT SHOULD I DO IF SOMEONE WANTS TO TALK ABOUT MY CASE?
Don’t talk to anyone about your collision or work injury without first letting us know. In most cases, we should be present when you talk to an insurance adjustor or investigator. Statements you make can be taken out of context, which may damage your claim. If someone has already taken a statement from you, please let us know who took the statement and approximately when they took it so we can get a copy to review. NEVER SIGN ANYTHING WITHOUT CONSULTING YOUR ATTORNEY.
WHO SHOULD I CALL WHEN I HAVE A QUESTION?
For many of our clients, this is their first experience with the judicial system, so they naturally have questions as their case progresses. If you have any questions during the course of your case, our legal assistants are trained to help answer them. If they do not have an answer for you immediately, they will usually be able to get back to you with an answer before the end of the day. If it is a question they feel would best be answered by your lawyer, they will take a message and arrange for your attorney to contact you at the earliest possible time. Lawyers are often in court or with other clients and we have found that our clients can get their questions answered more quickly if they first talk to our legal assistants.
WHAT INFORMATION SHOULD I CALL MY LAWYER ABOUT?
Throughout the course of your claim there is certain information we need. First and foremost, if you move or change your telephone number, we need you to let us know. It is very important that we always know where to reach you.
We need to know any information your doctor may give you, whether any of your doctor bills have been sent to a collection agency, when you return to work after your injury or if you change jobs, and if anyone outside our law office has tried to talk to you about your claim. Please feel free to pass along any information to our staff you think may be important to your case.
WHAT ABOUT SPECIAL OFFICE HOURS?
All office visits are by appointment. We encourage our clients to schedule meetings with us during regular business hours. We can reserve time early in the morning and late in the afternoon for appointment to minimize interference with your job or family.
WHAT IS A CONTINGENCY FEE?
This is a fee paid only if there is a recovery of money made for you. It is based on a percentage that is set forth in a written agreement. The contingent attorney fee pays for your legal representation. A contingency fee is not to be confused with costs that may be incurred in a case. Costs are out of pocket expenses that are usually required for such items as medical records, depositions, filing legal documents, photographs, etc. Often, our law firm is able to advance these costs on behalf of the client and they are paid back by the client at the time of settlement.
We hope that we have answered some basic questions about our firm. Our goal is to bring your case to a successful conclusion as efficiently as possible. We want your suggestions, questions, and thoughts. Please pay careful attention to the instructions and guidelines on the following pages that refer to your type of case. Your cooperation will help move your case along. We value your confidence and believe we will maintain your satisfaction in handling your claim.